Terms and conditions

Zuvve Terms & Conditions on 26-5-2026

 

TERMS AND CONDITIONS

Effective Date: 28/07/2026
Last Updated: 28/07/2026
Website: www.zuvve.com

These Terms and Conditions (“Terms”) govern your access to and use of the website www.zuvve.com (“Website”), including all products, services, features, content, tools, communications, and transactions made available through it.

The Website is owned and operated by:

ZUVVE PRIVATE LIMITED
CIN: U46522KA2026PTC216110
PAN: AACCZ9093K
TAN: BLRZ13760F
GSTIN: 29AACCZ9093K1ZF
Registered / Principal Place of Business:
No. 399/1, 1st Floor, KSM Complex, K. Channasandra, Kalkere, Horamavu Post, Bengaluru, Bengaluru Urban, Karnataka – 560043

In these Terms, “Company”, “Zuvve”, “we”, “us”, and “our” refer to ZUVVE PRIVATE LIMITED.

By accessing or using the Website, creating an account, placing an order, booking a service, or otherwise interacting with us through the Website, you agree to be bound by these Terms, our Privacy Policy, and all other applicable policies published on the Website.

If you do not agree to these Terms, you should not use the Website.

1. Definitions

For the purposes of these Terms:

• “Website” means www.zuvve.com and all related webpages, platforms, forms, and interfaces operated by us.
• “User”, “you”, or “your” means any individual, customer, visitor, or legal entity accessing or using the Website.
• “Products” means electrical, electronic, consumer durable, appliance, accessory, spare part, component, consumable, or related item offered through the Website.
• “Services” means installation, repair, maintenance, diagnostics, technical support, inspection, warranty assistance, annual maintenance contracts (“AMC”), after-sales support, and related offerings.
• “Order” means a request placed by you for purchase of Products or booking of Services.
• “Third-Party Service Provider” means any manufacturer, distributor, seller, logistics partner, installer, technician, brand-authorized service provider, payment gateway, or other external party associated with a transaction.
• “Applicable Law” means all laws, rules, regulations, notifications, and judicial or governmental directions applicable in India.

2. Eligibility

By using the Website, you represent and confirm that:

• you are competent to enter into a binding contract under Applicable Law;
• you are at least 18 years of age;
• if you are acting on behalf of a business or other legal entity, you are duly authorized to bind that entity; and
• all information provided by you is true, accurate, current, and complete.

We reserve the right to suspend, restrict, or terminate your access if any information provided by you is false, misleading, outdated, incomplete, or unverifiable.

3. Nature of Business

ZUVVE PRIVATE LIMITED is engaged in the sale and supply of electrical, electronic, consumer durable, and household products, and in providing related installation, repair, maintenance, technical support, warranty assistance, annual maintenance contracts, and after-sales services.

The Products and Services made available on the Website are offered directly by ZUVVE PRIVATE LIMITED, unless expressly stated otherwise.

Availability of Products and Services may vary depending on stock, location, serviceability, and operational feasibility.

4. Account Registration

Certain features of the Website may require you to create an account.

You agree to:

• provide complete and accurate registration information;
• keep your login credentials confidential and secure;
• be responsible for all activities conducted through your account; and
• notify us immediately of any unauthorized access, misuse, or security breach related to your account.

We may refuse registration, disable accounts, merge duplicate accounts, or suspend or terminate any account at our discretion if misuse, fraud, policy violation, or suspicious activity is detected.

5. Product and Service Information

We make reasonable efforts to ensure that descriptions of Products and Services on the Website are accurate and current. However:

• images may be illustrative only;
• colour, dimensions, packaging, accessories, and design may vary;
• manufacturers may revise specifications without prior notice;
• availability may change without notice;
• compatibility may depend on technical conditions, model version, or installation environment; and
• service timelines are indicative only and are not guaranteed.

You are responsible for verifying product suitability, compatibility, power requirements, dimensions, installation conditions, site readiness, and intended usage before placing an Order.

We reserve the right to correct any typographical, technical, pricing, compatibility, image, or informational errors, inaccuracies, or omissions at any time, including after an Order is placed.

6. Pricing, Taxes, and GST

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.

6.1 Taxes

Applicable taxes, including GST, shall be charged in accordance with Applicable Law.

6.2 Additional Charges

Delivery fees, installation charges, accessories, consumables, materials, handling charges, visit fees, or similar charges may apply separately unless expressly stated as included.

6.3 Tax Invoice

A valid invoice shall be issued in accordance with applicable tax laws.

6.4 Buyer Information

You are responsible for providing accurate billing and tax details. If you require a GST invoice for business purposes or input tax credit, you must provide the correct legal name, GSTIN, and billing address at the time of purchase. We shall not be responsible for loss of input tax credit or invoice-related issues arising from incorrect details provided by you.

6.5 Pricing Errors

If any Product or Service is listed at an incorrect price or with incorrect tax, offer, or discount information due to typographical, technical, system, or human error, we reserve the right to cancel the Order and refund any amount received.

7. Orders, Verification, and Acceptance

Your Order constitutes an offer to purchase a Product or book a Service from us.

An Order shall be deemed accepted only when:

• the Product is dispatched; or
• the Service booking is expressly confirmed by us.

We reserve the right to verify customer identity, delivery address, payment instrument ownership, GST details, billing information, or any transaction-related information before processing an Order.

We may refuse, hold, or cancel any Order for reasons including:

• stock unavailability;
• serviceability limitations;
• pricing or listing errors;
• suspected fraud or misuse;
• payment authorization failure;
• incorrect or unverifiable information;
• regulatory or legal restrictions; or
• breach of these Terms.

If payment has already been received for a cancelled Order, we will process the refund in accordance with our applicable refund policy.

8. Payment Terms

We may accept payment through online payment gateways, UPI, debit cards, credit cards, net banking, wallets, bank transfer, cashless collection links, or any other approved payment method.

By making a payment, you represent that:

• the payment instrument used is lawfully owned or authorized for your use;
• the payment details provided are accurate;
• the transaction is genuine and not fraudulent; and
• you will not initiate unwarranted chargebacks or payment disputes.

Payment processing may be handled by third-party payment service providers, and your use of such services may also be governed by their terms and privacy practices.

In the event of failed, delayed, reversed, disputed, or incomplete payments, we may suspend Order processing, withhold delivery or service, or seek recovery of dues and associated costs to the extent permitted by law.

9. Shipping and Delivery

Delivery timelines provided on the Website are estimates only and may vary based on stock availability, location, courier reachability, weather conditions, public holidays, strikes, regulatory restrictions, or other events beyond our reasonable control.

You are responsible for ensuring that:

• the shipping address is accurate and complete;
• the contact details are correct and reachable;
• the delivery location is accessible; and
• a person is available to receive the shipment.

Delivery shall be deemed completed when the Product is delivered to the address provided by you and accepted by you or by any person reasonably appearing to receive the shipment on your behalf, including a family member, receptionist, security personnel, or authorized representative.

Risk in the Product shall pass upon such delivery, subject to Applicable Law and timely reporting of visible transit damage, shortage, tampering, or wrong item.

We shall not be responsible for delay, failed delivery, or additional costs caused by:

• incorrect address;
• recipient unavailability;
• refusal to accept delivery without valid reason;
• restricted entry or inaccessible premises; or
• repeated failed delivery attempts.

You should inspect the package at the time of delivery and promptly report any visible damage, tampering, shortage, or incorrect Product in accordance with the applicable policy.

10. Installation Terms

For Products requiring installation:

• installation may be performed by us, the manufacturer, or an authorized partner;
• installation schedules are subject to availability and service area coverage;
• the customer must ensure site readiness and safe conditions;
• required power supply, wiring, plumbing, internet connectivity, mounting surface, wall strength, space, and civil readiness must be available before installation; and
• accessories, fixtures, stands, pipes, brackets, fasteners, cabling, stabilizers, or other materials not expressly included in the Order may be separately chargeable.

You are responsible for obtaining any required permissions, approvals, landlord consent, society approval, or structural clearance needed for installation.

We reserve the right to refuse, reschedule, pause, or cancel installation if:

• the site is unsafe;
• the installation would violate safety norms or manufacturer instructions;
• the Product is damaged, tampered with, or incompatible with the location;
• required infrastructure is not available; or
• site conditions do not permit safe completion.

Repeat visits caused by customer-side delay, non-readiness, or inaccessibility may be chargeable.

11. Repair, Service, and Maintenance

Where repair or service is booked through the Website:

• diagnosis may require inspection and testing;
• visit charges, inspection fees, labour charges, spare part charges, transport charges, gas refilling charges, consumables, accessories, or other charges may apply separately unless expressly included;
• pre-inspection estimates are indicative only; and
• turnaround times depend on fault diagnosis, spare part availability, brand support, service location, and operational factors.

No repair involving additional charge beyond the initial inspection or agreed amount shall ordinarily be undertaken without customer approval, unless immediate action is reasonably required for safety or to prevent further damage.

You agree to:

• provide safe access to the premises and the Product;
• disclose prior repairs, known defects, and relevant usage conditions;
• ensure availability of electricity and other required utilities; and
• behave in a lawful and respectful manner toward service personnel.

We are not responsible for delays caused by customer non-cooperation, inaccessible premises, absence of required approvals, non-availability of parts, manufacturer delay, or force majeure circumstances.

Unless otherwise stated, replaced defective parts may be retained, returned, or handled in accordance with manufacturer process, warranty terms, or service policy, depending on the nature of the repair.

12. AMC and After-Sales Support

If annual maintenance contracts or service packages are offered, the scope of coverage shall be limited to the specific plan purchased.

Unless expressly included, AMC or service plans may exclude:

• misuse or negligence;
• accidental or impact damage;
• pest or rodent damage;
• water or liquid damage;
• burnt components;
• voltage fluctuation damage;
• software-related issues;
• cosmetic damage;
• accessories and consumables; and
• repairs by unauthorized persons.

Replacement of spare parts, consumables, or major assemblies may be chargeable unless specifically included in the applicable plan.

Response times, visit schedules, and service commitments under an AMC or support package are indicative and may vary based on location, workload, holidays, access conditions, and availability of manpower or parts.

The detailed scope, exclusions, duration, and conditions of any AMC or service package shall be read together with the relevant plan document, invoice, or proposal.

13. Warranty

Unless expressly stated otherwise:

• Products sold through the Website may carry the manufacturer’s warranty;
• manufacturer warranty terms shall be governed by the warranty card, booklet, invoice terms, or official policy of the manufacturer; and
• Zuvve may provide coordination or facilitation support for warranty claims but shall not be treated as the manufacturer unless expressly stated.

Warranty claims may require:

• original proof of purchase or invoice;
• serial number / IMEI / model identification;
• intact warranty seals, where applicable; and
• compliance with manufacturer instructions and usage conditions.

Warranty may be void in cases including:

• tampering or unauthorized repair;
• misuse, neglect, or improper installation;
• liquid damage or physical damage;
• serial number removal or alteration;
• voltage issues or electrical abnormalities not covered by warranty; or
• use inconsistent with instructions.

Any service warranty provided by Zuvve shall be limited to the specific service rendered and shall be subject to the terms stated in the invoice, service report, or service-specific policy.

14. Returns, Replacements, Cancellations, and Refunds

Returns, replacements, cancellations, and refunds shall be governed by the specific policy published on the Website and Applicable Law.

In general:

• claims must be raised within the timeline specified in the applicable policy;
• Products must be returned in original condition with original packaging, accessories, manuals, invoice, and tags, where applicable;
• used, damaged, tampered, altered, activated, installed, incomplete, or non-resalable Products may not qualify for return or replacement;
• certain Products may be non-returnable for reasons including hygiene, customization, activation, installation, manufacturer restriction, or safety;
• cancellation of services may be subject to inspection, visit, logistics, or technician allocation charges where such resources have already been committed.

Approved refunds shall ordinarily be processed to the original mode of payment unless otherwise agreed, technically impracticable, or required by Applicable Law.

Nothing in this clause shall limit any statutory consumer rights that cannot lawfully be excluded.

15. Third-Party Products, Services, Software, and Links

The Website may display, integrate, or facilitate access to third-party products, services, software, websites, or tools.

We do not control and are not responsible for:

• the accuracy of third-party content;
• the performance or quality of third-party services;
• the availability of third-party platforms;
• third-party warranties; or
• third-party privacy or data practices.

Your use of third-party products or services may be subject to separate terms, conditions, and policies of the relevant third party.

16. Intellectual Property

All rights, title, and interest in and to the Website and its contents, including the brand name ZUVVE, trademarks, logos, graphics, text, photographs, product descriptions, compilations, software, designs, interface elements, page layouts, and other materials, are owned by or licensed to ZUVVE PRIVATE LIMITED and are protected under applicable intellectual property laws.

You may not, without our prior written consent:

• copy, reproduce, republish, upload, distribute, transmit, display, sell, license, or exploit any part of the Website;
• modify, translate, reverse engineer, decompile, or create derivative works from the Website;
• scrape, crawl, index, frame, mirror, or extract data from the Website for commercial or unauthorized purposes; or
• use our trademarks, trade dress, or brand identity in any manner likely to cause confusion.

No right, title, or interest in any intellectual property is transferred to you except the limited right to access and use the Website for lawful purposes in accordance with these Terms.

17. Acceptable Use

You agree not to:

• use the Website for any unlawful, fraudulent, or unauthorized purpose;
• provide false, misleading, or impersonated information;
• upload or transmit viruses, malware, malicious code, or harmful content;
• interfere with Website functionality, security, or infrastructure;
• scrape, harvest, or collect data without authorization;
• abuse pricing errors, offers, discounts, promotional codes, or referral benefits;
• submit false warranty, refund, return, chargeback, or service claims;
• misuse technician visits or service bookings;
• abuse, threaten, harass, or obstruct our employees, representatives, or service personnel;
• infringe the rights of any third party; or
• post or transmit defamatory, obscene, offensive, discriminatory, or unlawful content.

Any breach of this clause may result in suspension of access, cancellation of Orders, blacklisting, denial of service, and legal action.

18. Communications and Electronic Records

By using the Website, you consent to receive communications from us by email, SMS, phone call, WhatsApp, push notification, or other electronic means for purposes including:

• account verification;
• order confirmation;
• payment updates;
• invoices and tax documents;
• delivery or installation scheduling;
• service coordination;
• customer support;
• legal notices; and
• promotional communication, where permitted by law.

You agree that such electronic records and communications satisfy any legal requirement that such communication be in writing.

Calls, chats, emails, service notes, and related records may be monitored, recorded, or maintained for quality control, training, service improvement, fraud prevention, compliance, and dispute resolution, subject to Applicable Law and our Privacy Policy.

19. Privacy and Data Use

Your personal data shall be collected, stored, used, processed, and shared in accordance with our Privacy Policy and Applicable Law, including applicable Indian information technology and data protection laws.

We may process your information for purposes including:

• account creation and verification;
• order processing and fulfilment;
• service delivery and technician coordination;
• invoicing and tax compliance;
• customer support;
• warranty coordination;
• fraud prevention;
• analytics and service improvement; and
• lawful business communication.

You are responsible for ensuring that any information provided by you is lawful, accurate, and does not violate the rights of any third party.

20. Disclaimer of Warranties

To the maximum extent permitted by Applicable Law, the Website and its content are provided on an “as is” and “as available” basis.

While we make reasonable efforts to maintain the Website and provide accurate information, we do not warrant that:

• the Website will always be uninterrupted, secure, or error-free;
• defects will always be corrected immediately;
• all information, listings, pricing, compatibility details, or availability information will always be current or complete; or
• Products or Services will be available in all locations or at all times.

Your decision to purchase or use any Product or Service is made at your own judgment and risk, subject always to applicable consumer protections and non-excludable legal rights.

Nothing in these Terms shall exclude or limit any rights available to consumers under Applicable Law to the extent such rights cannot lawfully be excluded.

21. Limitation of Liability

To the fullest extent permitted by Applicable Law, ZUVVE PRIVATE LIMITED and its directors, officers, employees, affiliates, contractors, service partners, and representatives shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunity, goodwill, data, or reputation, arising out of or relating to the Website, any Product, any Service, or these Terms.

Our aggregate liability in relation to any specific claim shall not exceed the amount actually paid by you for the relevant Product or Service giving rise to the claim.

Nothing in this clause shall limit or exclude liability to the extent such limitation is prohibited by law, including liability arising from fraud, wilful misconduct, or other non-excludable legal obligations.

22. Indemnity

You agree to indemnify, defend, and hold harmless ZUVVE PRIVATE LIMITED and its directors, officers, employees, affiliates, and representatives from and against any claims, losses, damages, liabilities, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• your breach of these Terms;
• your misuse of the Website;
• your violation of Applicable Law;
• your infringement of third-party rights; or
• false, misleading, or unauthorized information or instructions provided by you.

This clause shall apply except to the extent the relevant claim arises directly from our own fraud, wilful misconduct, or negligence where such exclusion is not permitted by law.

23. Force Majeure

We shall not be liable for any delay, interruption, failure, or inability to perform any obligation caused by events beyond our reasonable control, including natural disasters, flood, fire, pandemic, epidemic, internet failure, power outage, labour unrest, transportation disruption, government action, regulatory restriction, war, civil disturbance, or non-availability of parts, materials, or manufacturer support.

24. Suspension or Termination

We may suspend, restrict, or terminate your access to the Website, your account, any pending Order, or any Service request without prior notice if:

• you breach these Terms;
• fraud or suspicious activity is suspected;
• payment remains unpaid or disputed;
• legal or regulatory compliance requires such action; or
• business, technical, operational, or security reasons make continued access impractical.

Termination shall not affect rights and obligations accrued prior to the date of termination.

25. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

All disputes arising out of or in connection with the Website, any Product, any Service, or these Terms shall be subject to the exclusive jurisdiction of the competent courts at Bengaluru, Karnataka, unless otherwise required by Applicable Law.

26. Grievance Redressal

For complaints, grievances, legal concerns, service issues, or policy-related queries, you may contact:

ZUVVE PRIVATE LIMITED
Email: support@zuvve.com
Grievance Email: grievance@zuvve.com
Address: 1st Floor, No. 399/1, KSM Complex, K. Channasandra, Kalkere, Horamavu Post, Bengaluru, Bengaluru Urban, Karnataka – 560043

Grievance Officer: Madan Kumar V
Phone: 9916431421

To help us process your complaint efficiently, please provide:

• your full name;
• registered mobile number or email;
• Order / invoice / service request number; and
• a brief description of the issue.

We will make reasonable efforts to acknowledge grievances within a reasonable time and address them in accordance with Applicable Law and our internal processes.

27. Amendments

We reserve the right to modify, update, or revise these Terms at any time.

Revised Terms will be posted on the Website with an updated “Last Updated” date. Your continued use of the Website after such posting constitutes your acceptance of the revised Terms.

28. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

29. No Waiver

Our failure to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.

30. Entire Agreement

These Terms, together with our Privacy Policy and other applicable policies published on the Website, constitute the entire agreement between you and ZUVVE PRIVATE LIMITED in relation to the Website and all related transactions.