Refund policy
Review refund eligibility, approval flow, and payment method handling.
REFUND POLICY
Effective Date: 28-07-2026
Last Updated: 28-07-2026
Website: www.zuvve.com
At ZUVVE PRIVATE LIMITED, refunds are processed
only in accordance with our Return Policy, Replacement Policy, Cancellation
Policy, applicable product/service terms, and applicable law.
Nothing in this Policy limits any statutory rights available
under applicable law.
1. When Refunds May Be Issued
A refund may be issued where:
- a
return request is approved;
- a
replacement is not possible due to stock unavailability or other valid
reason;
- an
eligible order is cancelled before dispatch;
- a
returned Product is found eligible for refund after inspection;
- a
service booking is cancelled in circumstances where refund is applicable
under our Cancellation Policy.
2. Refund Mode
Approved refunds are ordinarily processed to the original
mode of payment used at the time of purchase, unless otherwise
required by law or where the original mode is unavailable or technically
impracticable.
3. Refund Timeline
Once approved, refunds are generally initiated within a
reasonable period and may take approximately 5 to 10 business days to
reflect in your account, depending on the issuing bank, payment gateway, UPI
platform, card network, or payment provider.
4. Non-Refundable Charges
Unless otherwise required by law or where the refund arises
due to our error, the following may be non-refundable:
- original
delivery / shipping charges;
- installation
charges already incurred;
- technician
visit or inspection charges already incurred;
- outward
and return logistics charges in customer-fault cases;
- charges
for special arrangements or customer-specific procurement, where
applicable.
5. Deductions
Where permitted by law, we may deduct reasonable charges
from the refund amount in cases such as:
- refusal
of delivery after dispatch without valid reason;
- incorrect
or incomplete address provided by the customer;
- repeated
failed delivery attempts due to customer unavailability;
- cancellation
after shipment;
- customer-side
service cancellation after technician allocation, dispatch, or site visit.
6. Late or Missing Refunds
If your approved refund has not reflected within the
expected period:
- please
recheck your bank account or payment statement;
- contact
your bank, card issuer, or payment provider, as processing delays may
occur; and
- if
the issue remains unresolved, contact us at support@zuvve.com with
your Order ID and transaction details.
7. Contact
For refund-related questions,
contact: 7676994994
Email: support@zuvve.com
Grievance Email: grievance@zuvve.com
