Replacement policy

REPLACEMENT POLICY

Effective Date: 28-07-2026
Last Updated: 28-07-2026
Website: www.zuvve.com

At ZUVVE PRIVATE LIMITED, replacements are offered only in specific situations and subject to verification, stock availability, and compliance with this Policy.

Nothing in this Policy limits any rights available under applicable law.

1. When a Replacement May Be Offered

A replacement may be offered where a Product is:

• Dead on Arrival (DOA);
• found to have an inherent manufacturing defect within the applicable reporting period;
• delivered in damaged condition due to transit;
• materially different from the confirmed order, such as wrong model or wrong variant;
• missing major components or essential accessories due to fulfilment error.

All replacement requests are subject to verification, inspection, and approval.

2. Reporting Timeline

Replacement requests must be reported within:

• 24 hours of delivery for transit damage, shortage, tampering, or wrong item claims; and
• 7 days of delivery for DOA or inherent defect claims, unless otherwise stated.

3. Conditions for Replacement

To qualify for replacement, the Product must ordinarily:

• be returned with original packaging, where available;
• include original accessories, manuals, warranty cards, and related contents;
• be accompanied by valid proof of purchase;
• not show evidence of misuse, unauthorized repair, or tampering;
• have intact serial number/barcode details, where applicable.

4. Replacement Process

To request a replacement, please contact support@zuvve.com with:

• your Order ID / invoice number;
• registered mobile number or email;
• issue description; and
• supporting evidence such as photos/videos.

If approved, we may:

• arrange reverse pickup; and
• dispatch a replacement after receipt and verification of the original Product, or as otherwise determined by us in the particular case.

5. Stock Availability

Replacement is subject to stock availability and serviceability. If the same Product is unavailable, we may, at our discretion:

• offer a suitable alternative with your consent; or
• issue a refund in accordance with our Refund Policy.

6. Rejection of Replacement Request

A replacement request may be rejected if:

• the issue is not verified upon inspection;
• the Product is not eligible under this Policy;
• the Product is found damaged due to customer misuse, unauthorized installation, external electrical conditions, or physical mishandling;
• there is a mismatch in serial number, model, or return contents.

7. Contact

For replacement-related queries, contact:
Email: support@zuvve.com
Grievance Email: grievance@zuvve.com