Cancellation policy
Review when orders can be cancelled and how cancellation requests are handled.
CANCELLATION POLICY
Effective Date: 28-07-2026
Last Updated: 28-07-2026
Website: www.zuvve.com
At ZUVVE PRIVATE LIMITED, cancellation of orders
and service bookings is allowed only in certain circumstances and subject to
operational status at the time of the request.
This Policy applies to both product orders and service
bookings made through www.zuvve.com.
Nothing in this Policy limits any statutory rights available
under applicable law.
1. Cancellation of Product Orders
1.1 Before Dispatch
You may request cancellation of a product order before
dispatch. If the Order has not yet been processed irreversibly, packed for
final shipment, or handed over to the courier/logistics partner, we may approve
the cancellation and process a refund.
1.2 After Dispatch
Once a Product has been handed over to the courier or
logistics partner, cancellation may not be possible.
If the shipment is returned because of refusal,
non-acceptance, incorrect address, or repeated failed delivery attributable to
the customer, any refund may be subject to deduction of outward shipping,
return shipping, handling, and related logistics charges.
1.3 Special Orders
Custom orders, made-to-order items, bulk orders, special
procurement items, or specially arranged Products may not be cancellable after
confirmation, except at our discretion or where required by applicable law.
2. Cancellation of Service Bookings
Where you book installation, repair, inspection,
maintenance, AMC visit, or another service:
- cancellation
may be permitted before technician allocation or scheduling confirmation;
- cancellation
after technician allocation, route assignment, dispatch, or scheduling may
attract cancellation, logistics, visit, or inspection charges;
- if a
technician reaches the site and the service cannot be completed due to
customer-side reasons, including no response, inaccessible premises, site
not ready, refusal to proceed, or lack of required
utilities/infrastructure, applicable visit or inspection charges may be
payable or deducted.
3. When Cancellation Is Considered Complete
A cancellation request shall be considered complete only
when it is expressly acknowledged and confirmed by Zuvve.
4. Refund on Cancellation
Any refund arising from cancellation shall be governed by
our Refund Policy and may be subject to deductions for charges already
incurred.
5. Contact
For cancellation-related requests, contact:
Email: support@zuvve.com
Grievance Email: grievance@zuvve.com
