Shipping policy

SHIPPING AND DELIVERY POLICY

Effective Date: 28-07-2026
Last Updated: 28-07-2026
Website: www.zuvve.com

At ZUVVE PRIVATE LIMITED (“Zuvve”, “we”, “us”, or “our”), we aim to process and deliver your orders in a timely and reliable manner. This Shipping and Delivery Policy explains how orders placed through www.zuvve.com are processed, shipped, tracked, and delivered.

This Policy should be read together with our Terms and Conditions, Return Policy, Refund Policy, Replacement Policy, and Cancellation Policy.

1. ORDER PROCESSING

1.1 Processing Time

Orders for products listed as available or in stock are generally processed within 24 to 48 business hours after:

• successful payment confirmation;
• order verification, where required; and
• operational acceptance by Zuvve.

1.2 Business Days

Orders are ordinarily processed on Monday to Friday, excluding public holidays and non-working days, during normal business hours.

1.3 Orders Placed on Weekends or Holidays

Orders placed on weekends or public holidays are generally processed on the next business day.

1.4 Verification Delays

In some cases, processing may be delayed due to:

• payment verification;
• address verification;
• stock confirmation;
• technical review;
• high-order volume; or
• operational constraints.

We reserve the right to contact you for additional information before dispatching the order.

2. SHIPPING CHARGES

2.1 Shipping Rates

Shipping charges, if applicable, are generally calculated based on factors such as:

• product size or weight;
• destination pin code;
• number of items in the order;
• product category; and
• applicable logistics or handling charges.

2.2 Charges Displayed at Checkout

Where applicable, shipping charges will be displayed at checkout before you complete your purchase.

2.3 Additional Charges

Some products may be eligible for promotional or free shipping. However, for heavy appliances, oversized items, special handling items, remote areas, difficult-access locations, or non-standard delivery zones, additional shipping or handling charges may apply. Where reasonably practicable, you will be informed of such charges before final processing of the order.

3. DELIVERY TIMELINES

Delivery timelines are indicative only and may vary depending on:

• destination;
• logistics partner performance;
• local access conditions;
• weather;
• public holidays;
• regulatory restrictions;
• strikes or transport disruptions; and
• other events beyond our reasonable control.

Estimated delivery timelines, where displayed, are approximate and should not be treated as guaranteed delivery commitments.

4. LOCAL BENGALURU DELIVERY

For select serviceable locations within Bengaluru, Zuvve may offer local delivery options, including faster dispatch or same-day / next-day delivery for eligible in-stock products.

4.1 Availability

Local Bengaluru delivery options are subject to:

• product availability;
• order confirmation timing;
• serviceable pin code;
• delivery slot availability;
• size and nature of the product; and
• operational feasibility.

4.2 Same-Day / Faster Delivery

Where same-day or expedited local delivery is offered, it shall be treated as a best-effort service and not a guaranteed commitment unless expressly confirmed by us in writing.

Same-day or faster delivery may not be available in cases such as:

• orders placed after the daily cut-off time;
• payment verification delays;
• stock movement between locations;
• weather or traffic disruption;
• heavy appliance handling requirements; or
• restricted access to the delivery location.

4.3 Local Delivery Charges

Additional delivery or handling charges may apply for urgent, express, or special local deliveries, and such charges will be communicated where applicable.

5. SERVICEABLE LOCATIONS

We deliver only to locations and pin codes that are serviceable by our logistics network, internal delivery system, or third-party delivery partners.

We reserve the right to:

• decline delivery to a location that is not serviceable;
• request an alternate address;
• charge additional fees for difficult or special delivery locations; or
• cancel and refund the order where delivery is not operationally feasible.

6. SHIPPING PARTNERS AND DELIVERY METHODS

We may use one or more third-party courier, transport, dispatch, or logistics partners, as well as our own internal or local delivery arrangements, depending on the destination, product category, size, urgency, and operational feasibility.

The choice of delivery method or logistics partner shall be at our discretion.

7. DISPATCH FROM DESIGNATED FULFILMENT LOCATION

To improve order fulfilment efficiency, Products may be dispatched from our warehouse, stocking location, branch, or other designated fulfilment source, depending on availability and logistics feasibility.

Dispatch source may vary from one order to another.

8. ORDER TRACKING

Once your order is shipped, we may send you order status updates through email, SMS, WhatsApp, or other communication channels, including a tracking number or shipment reference where available.

Please note:

• tracking activation may take some time after dispatch;
• local deliveries may not always have standard third-party tracking links; and
• updates depend on scan events and the logistics system in use.

9. PARTIAL SHIPMENTS / BACKORDERS

If your order contains multiple items and one or more items become temporarily unavailable, we may, depending on operational feasibility:

• ship the available items separately;
• hold the order until all items are ready;
• contact you with available options;
• offer an alternative, where appropriate; or
• cancel and refund the unavailable item.

Where we split shipment for our own convenience, we generally do not charge additional shipping for the second shipment unless otherwise agreed.

10. DELIVERY RESPONSIBILITIES OF THE CUSTOMER

You are responsible for ensuring that:

• the delivery address is complete and accurate;
• your contact number is active and reachable;
• the location is accessible for delivery;
• any building, security, or entry requirements are communicated in advance; and
• someone is available to receive the shipment.

If special access arrangements, society permissions, loading restrictions, lift access limitations, or handling requirements apply, it is your responsibility to inform us in advance.

11. FAILED DELIVERY / RE-DELIVERY

Delivery may fail or be delayed due to reasons including:

• incorrect or incomplete address;
• recipient unavailability;
• restricted access to premises;
• refusal to accept delivery without valid reason;
• inability to contact the customer; or
• repeated failed delivery attempts.

In such cases, we may:

• reschedule delivery;
• charge re-delivery or additional logistics fees, where applicable;
• hold the shipment for a limited period;
• return the shipment to origin; or
• cancel the order and process refund subject to applicable deductions under our Refund Policy and Cancellation Policy.

12. DELIVERY COMPLETION

Delivery shall be deemed completed when the Product is delivered to the address provided by you and accepted by:

• you;
• a family member;
• a receptionist;
• a security guard;
• office staff; or
• any person reasonably appearing to receive the shipment on your behalf.

Risk in the Product shall pass upon such delivery, subject to applicable law and your right to report eligible transit damage, shortage, tampering, or wrong item within the timelines set out in our Return Policy / Replacement Policy.

13. INSPECTION AT THE TIME OF DELIVERY

You should inspect the outer package and, where reasonably possible, the delivered Product at the time of delivery.

If you notice:

• visible damage to the package or Product;
• tampering;
• shortage;
• missing components; or
• the wrong item being delivered,

you should:

• note the issue on the courier acknowledgment, delivery receipt, or delivery confirmation wherever possible; and
• inform us immediately or within 24 hours of delivery with photographs/videos and your Order ID.

Prompt reporting helps us investigate and process claims more effectively.

14. TRANSIT DAMAGE / WRONG ITEM / SHORTAGE CLAIMS

Claims relating to:

• transit damage,
• package tampering,
• visible shortage, or
• wrong item delivered

must be reported within 24 hours of delivery.

Such claims are subject to verification and should be supported, where possible, with:

• photographs of the outer packaging;
• photographs/videos of the Product;
• shipping label details;
• invoice / order details; and
• unboxing or delivery evidence, if available.

Failure to report within the specified time may affect our ability to process the claim, especially where no contemporaneous evidence is available.

These claims are also subject to our Return Policy and Replacement Policy.

15. DELAYS BEYOND OUR CONTROL

We are not liable for shipping or delivery delays caused by events beyond our reasonable control, including but not limited to:

• weather disruptions;
• natural disasters;
• strikes or labour disturbances;
• transport breakdowns;
• curfew or government restrictions;
• public holidays;
• internet or systems failure;
• local law and order conditions;
• courier or logistics network disruptions; or
• other force majeure circumstances.

We will make reasonable efforts to keep you informed where material delays are known to us.

16. ORDER CANCELLATION AND REFUND

Cancellation of shipped or unshipped orders, and any resulting refund, shall be governed by our separate:

• Cancellation Policy
• Refund Policy

Please refer to those policies for full details regarding:

• cancellation before dispatch;
• cancellation after dispatch;
• refusal of delivery;
• applicable deductions; and
• refund timelines.

17. CONTACT US

If you have any questions regarding shipping or delivery, please contact:

ZUVVE PRIVATE LIMITED
Support Email: support@zuvve.com
Grievance Email: grievance@zuvve.com
Registered / Principal Place of Business:
No. 399/1, 1st Floor, KSM Complex, K. Channasandra, Kalkere, Horamavu Post, Bengaluru, Karnataka – 560043

Please include your Order ID, registered contact details, and a brief description of the issue for faster assistance.