Return policy

RETURN POLICY

Effective Date: 28-07-2026
Last Updated: 28-07-2026
Website: www.zuvve.com

At ZUVVE PRIVATE LIMITED (“Zuvve”, “we”, “us”, or “our”), we aim to ensure that customers receive the correct products in proper condition. Due to the nature of electronic products, appliances, accessories, and related goods, returns are accepted only in limited circumstances and subject to the terms below.

This Return Policy should be read together with our Terms and Conditions and other applicable website policies.

Nothing in this Policy limits any rights available under applicable law to the extent such rights cannot lawfully be excluded.

1. Eligibility for Return

A Product may be eligible for return only if:

• it is Dead on Arrival (DOA);
• it has an inherent manufacturing defect reported within the applicable timeline;
• the Product delivered is materially different from what was ordered, such as wrong model, wrong variant, or wrong colour where colour formed part of the confirmed order;
• the Product was damaged in transit; or
• the Product was delivered with visible shortage or missing accessories that should have been included.

2. Meaning of DOA

For the purposes of this Policy, Dead on Arrival (DOA) means a Product that fails to power on or function materially as intended upon first use, subject to verification and excluding issues caused by improper handling, unauthorized installation, incompatible environment, or external electrical/site conditions.

3. Reporting Timeline

Claims must be reported within the following timelines:

3.1 Transit Damage / Wrong Item / Shortage / Tampering

These must be reported at the time of delivery or within 24 hours of delivery.

3.2 DOA / Inherent Defect

These must be reported within 7 days from the date of delivery, unless otherwise stated on the Website or product page.

Late claims may not be accepted except where required by applicable law or covered under manufacturer warranty.

4. Conditions for Return

To qualify for return, the Product must ordinarily:

• be in the same condition in which it was received, except to the extent reasonably necessary to inspect the issue;
• be returned with original packaging, where available;
• include all original accessories, manuals, warranty cards, inserts, tags, and freebies, if any;
• be accompanied by the original invoice or proof of purchase;
• not show signs of misuse, tampering, accidental damage, or unauthorized repair;
• have intact serial numbers, barcodes, labels, and identification marks.

We strongly recommend retaining the outer packaging and recording a continuous unboxing video at the time of opening the package. This may help verify transit damage, shortage, or wrong item claims and expedite resolution.

5. Items Not Eligible for Return

Unless otherwise required by law or expressly approved by us, the following are not eligible for return:

• Products damaged due to misuse, negligence, physical damage, liquid damage, or abnormal use;
• Products damaged due to voltage fluctuation or improper electrical conditions;
• Products installed, repaired, or altered by unauthorized persons where such action caused or contributed to the issue;
• Products with tampered, altered, or missing serial numbers, labels, or barcodes;
• Products returned without key components, accessories, packaging contents, or documentation;
• Products returned only because of change of mind, dislike, or no longer needed, particularly where the seal has been broken or the Product has been used, activated, registered, installed, or paired;
• clearance, final sale, or specifically marked non-returnable items;
• consumables, special procurement items, or custom items, where marked non-returnable.

6. Return Request Process

To request a return, please email us at support@zuvve.com with:

• your full name;
• Order ID / invoice number;
• registered mobile number or email;
• a clear description of the issue; and
• supporting photos/videos of the Product, packaging, shipping label, and visible issue, where applicable.

All return requests are subject to verification, inspection, and approval by Zuvve.

7. Reverse Pickup / Self-Ship

For approved return requests:

• we may arrange reverse pickup from your delivery address; or
• if reverse pickup is unavailable, we may request you to self-ship the Product to our return address.

Return Address:
ZUVVE PRIVATE LIMITED
1st Floor, No. 399/1, KSM Complex, K. Channasandra,
Kalkere, Horamavu Post, Bengaluru, Karnataka – 560043

Products should be packed securely to avoid damage during return transit.

8. Inspection

Once the returned Product is received, it will be inspected by our quality check team and/or technical personnel. If the reported issue is not verified, or if the Product does not satisfy the conditions of this Policy, the return request may be rejected and the Product may be sent back to you.

9. Contact

For return-related queries, contact:
Email: support@zuvve.com
Grievance Email: grievance@zuvve.com